Frequently Asked Questions


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Surpass Web Design

Q.1 I need a website. What should I do?


A.1 In order to have a functioning website you need to have: Domain Name (www.example.com), Web Host (a server computer to contain all files of your website), the design of your website (including all files, images, and codes) and website maintenance. There are companies that offer all or some of these four services. Luckily, we have all these requirements in place which makes our clients needless to deal with multiple companies just to keep their website running.


Q.2 How can I order for a web design service?


A.2 Go to Surpass Web Design Order Page and click on "Order Now" button in the middle of the page. In the order form page, fill up the form. You can choose various website's features and capabilities according to your needs and preferences and have them all in your website without including unnecessary features. This is a real saving and best client-value type of ordering a web design.


Q.3 I can’t decide what kind of website I want. Can you help me?


A.3 Yes. We have our own comprehensive questionnaire which will assist us to realize what type of website best suits your business/company. Once you place an order, we will get down to those details.


Q.4 How can I be sure that I will like the website you are going to design for me?


A.4 We will conduct an interview with you over the phone, in your place or in our office. You will fill up a detailed questionnaire designed to provide your brand's image representation. Additionally, you can explain or show us a sample of a website that you like, and we will prepare a proposal including our recommended layout for you. Additionally, we will ask for your feedback throughout the design/development project just to ensure maximum satisfaction with the whole project.


Q.5 Will I get back my deposit, if I changed my mind?


A.5 No. However, If the contract is terminated by us for any reason, we will return the deposit.


Q.6 How long will it take time before I will have my website completely designed?


A.6 It depends on the complexity of the website, demanded features, and the chosen design package. Normally, the client is responsible to provide the designer with detailed information, text, company-related graphics, and all sorts of data which are supposed to be included in the website. Thus, we strongly recommend our clients to submit all these files as soon as possible to avoid any unwanted delay of the project.


Q.7 What kind of information should I prepare and present to your company for a web design project?


A.7 Logo of your company (jpg and png), images of your products or any other images of your company, all textual information like company profile, products or service description.


Q.8 What are your terms and conditions for payment?


A.8 Amount of 50% of web design project should be deposited before the start of the project. You may find necessary information about payment terms and other related project term and conditions here.


Q.9 What is a mobile friendly or responsive website?


A.9 A website that has optimal viewing and interaction experience, easy reading and navigation with a minimum of resizing, panning, and scrolling across a wide range of devices (from desktop computer monitors to mobile phones). Read more here.


Surpass Web Hosting

Q.1 What is Web Hosting?


A.1 A web host, or web hosting service provider, is a business that provides the technologies and services needed for the website or webpage to be viewed in the Internet. Websites are hosted, or stored, on special computers called servers.
When Internet users want to view your website, all they need to do is type your website address into their browser. Their computer will then connect to your server and your webpages will be delivered to them through the browser.


Q.2 What is Shared Hosting?


A.2 Shared hosting is a type of Web hosting service that allows multiple websites to share a physical Web server and its resources among the hosted websites. Shared hosting logically distributes a Web server to accommodate, serve and operate more than one website.
Shared hosting is recommended for websites that are smaller in size, don’t have a large amount of Web traffic, have lower security concerns and require cost-effective solutions for website hosting.


Q.3 What is Dedicated Hosting?


A.3 A dedicated server gives you the ultimate in control, power and security. You'll have access to all the server resources and horsepower you need for your website. This is a good option for big companies with high website traffic or with highest level of security concerns.


Q.4 Why linux hosting?


A.4 Linux servers are frequently selected over other server operating systems for their stability, security and flexibility advantages. That is why Surpass Web Hosting is based on Linux OS.


Q.5 How does your 30 days money back guarantee work?


A.5 We're confident you'll be pleased with our Web Hosting services. For all of our web hosting packages, we offer 30 days money back guarantee, no questions asked!


Q.6 What is web space in web hosting context?


A.6 Web Space is the amount of hard disk of a server computer that will be allotted to a website. The bigger the website, the more web space needed.


Q.7 Can I upgrade my Hosting package?


A.7 Yes. The new fee will be calculated accordingly. Downgrade, however, is not allowed.


Q.8 What is the difference between subdomain, addon domain, and parked domain?


A.8 Subdomain
A subdomain is a second website with its own unique content, but there is no new domain name. The subdomain name looks like forums.domain.com, help.domain.com, help2.domain.com (assuming you already host domain.com).
Addon Domain
An addon domain is a second website, with its own unique content. This type of domain does require you to register the new domain name before you can host it. So, if you want to host www.otherdomain.com, this is the solution.
Parked Domain
A parked domain is NOT a unique website. Instead, it is a masked forward to the primary domain name of your cPanel account, much like a website alias. Parked domains are commonly used when:
* You need a place to park a domain for which you do not have a website;
* You have more than one domain that should lead to your primary domain;
* You have common misspellings of your domain name that you have registered.
Our starter hosting package does not allow any addon or parked domains.


Surpass Domain Registration

Q.1 What is a Domain?


A.1 A Domain Name or simply a Domain, is a unique name assigned to any website. For example: www.anydomain.com


Q.2 What is a Top-Level Domain?


A.2 A top-level domain (TLD) is the last segment of the domain name. The TLD is the letters immediately following the final dot in an Internet address. A TLD identifies something about the website associated with it, such as its purpose, the organization that owns it or the geographical area where it originates. Each TLD has a separate registry managed by a designated organization under the direction of the Internet Corporation for Assigned Names and Numbers (ICANN).


Q.3 What is a Generic TLD?


A.3 Some examples of generic Top-Level Domains are: .com, .net, .org, .info, .biz, etc.


Q.4 What is a Country-Level TLD?


A.4 A Country-Level Top-Level Domain specifies the country of origin of a website. A Country-Level TLD has several advantages. It helps the visitors of a the website to recognize the origin of the company or website; It is also helpful in choosing a better and shorter name for the website.


General Questions

Q.1 What is the Company behind Surpass?


A.1 Surpass Web Design & Hosting is a brand name of RedPeak Information Technology Solutions. RedPeak is a registered IT company in the Philippines.


Q.2 I'm interested to work for your company. How can I apply?


A.2. Kindly submit your resume to this email address: hr@surpass.com.ph




For further questions, please let us know here...

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